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 Sept 24- 30 , 2016 
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Friday, September 30 • 10:00 - 11:00
Masterclass: Effective Customer Service

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This hands-on and interactive workshop is a simple introduction to the tools and techniques of Customer Service and a deep dive into how to integrate it into your work culture and process. small teams working with peers on practical business cases are an important aspect of this workshop.

You will leave with a framework for problem solving, a set of tools to use and share, and a practical way to put it to use tackling a problem you face in your work - immediately.

Speakers
avatar for Dayo Adetona

Dayo Adetona

Samsung
Head Customer Service Samsung



Friday September 30, 2016 10:00 - 11:00
Oriental Hotel Lekki